Privacy Policy
Last updated: July 2026
Who we are
Willow & Moss is a small, independent floristry business based in Swindon, Wiltshire, run by Samantha. This policy explains what personal information we collect through this website, how we use it, and the choices you have.
What we collect
We only collect the personal information you choose to give us. This includes:
- Your name, email address, phone number and message, when you submit an enquiry form.
- Your email address, if you sign up to our newsletter.
We do not collect payment details through this website, and we do not use tracking or analytics cookies.
How we use your information
We use the information you provide to:
- Respond to your enquiry and discuss your order or booking.
- Send you occasional newsletter updates, if you've opted in — you can unsubscribe at any time.
We never sell or share your information with third parties for marketing purposes.
Third-party services
To run this website, we use a small number of trusted third-party services:
- Web3Forms — processes and delivers enquiry form submissions to our inbox.
- Google Fonts — loads the typefaces used on this site.
- Google Maps — displays our location on the About page.
These services may process a limited amount of technical data (such as your IP address) as part of delivering their service. See our Cookies Policy for more detail.
How long we keep your data
We keep enquiry messages only for as long as needed to respond to you and fulfil any order or booking, and newsletter email addresses for as long as you remain subscribed.
Your rights
Under UK data protection law, you have the right to ask us what personal information we hold about you, to request a correction, or to ask us to delete it. To do so, just get in touch using the details below.
Contact us
If you have any questions about this policy or how your information is handled, please email info@willowandmoss.online.